Refund policy
Return and Refund Policy
qorvana — qorvana.shop Last updated: October 24, 2026
Shopping should feel risk-free. That is why every qorvana order comes with a free 30-day return window, honest refunds, and zero hidden charges. Here is how it all works.
Our Promise: 30 Days, Zero Cost
You get 30 calendar days from the delivery date to decide. Inside that window, a return costs you nothing at all — qorvana covers the return postage and never applies restocking fees.
Return Conditions
Condition Checklist
A product can come back for a free return when it is:
- Still unused, unworn, and unwashed;
- In its original packaging with tags and every accessory included;
- Backed by your order number or another proof of purchase.
Exceptions
A few things cannot be accepted back, for hygiene and safety:
- Gift cards;
- Anything sold as "Final Sale" or "Clearance";
- Custom-made or personalized pieces;
- Items ruined by misuse after arrival.
How to Send Something Back
The Process
- Email with your order number and the reason for the return.
- Within 24-48 hours we confirm eligibility and reply with return instructions plus a prepaid label.
- Repack the item safely and hand it to the carrier.
- That is enough — your refund starts moving the moment the carrier scans the parcel, not when it reaches our warehouse.
One Important Note
Please hold off shipping until you hear from us. Parcels sent without prior arrangement cannot be tied to your order and might not qualify for a refund.
About Your Refund
Timeline
Refunds land back on your original payment method, normally showing up in 3-7 business days. Certain banks simply need a touch longer.
Taxes and Duties Covered
Sales tax, VAT, and customs duties are never charged to qorvana customers — not when buying, not when being refunded. We absorb every one of those costs ourselves.
Troubleshooting a Missing Refund
Past 7 business days with no credit in sight?
- Recheck your card statement or bank account;
- Ask your bank if a credit is still pending;
- Email and we will take it from there.
Other Options
Swaps
Want another size or color? Order the new one and return the old — or ask for a direct swap, which we arrange free once your return is approved.
Arrivals That Aren't Right
Something broken, faulty, or simply wrong in the box? Send a photo with your order number within 7 days of delivery and pick your fix: a free replacement or a full refund. Most of the time the original item stays with you.
Changing Your Mind Before Dispatch
Cancel any time before the carrier collects the parcel for a complete refund. After it ships, the 30-day return above takes over.
We're Here
Questions big or small — , answered by a real person.